Return and Refund Policy

Effective Date: 25 November, 2025

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the The Vitality Nexus website located at thevitalitynexus.com ("Website").

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@thevitalitynexus.com

  • Phone: (502) 660-8677

  • Address: 9900 Corporate Dr. Ste 3000 Louisville, KY 40223

    Hours: [Monday–Friday, 9:00 AM - 5:00 PM, EST]

 

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    • Email us at support@thevitalitynexus.com or call (502) 660-8677 within 14 days of receiving your order.

    • Provide your order number and a detailed reason for the return.

  1. Return Authorization:

  • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

  1. Include Documentation:

  • Include the return authorization form and any necessary supporting documents or images.

  1. Attach Shipping Label:

  • Download and print the return shipping label provided in our email.

  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:

    • Use a trackable courier service. (EXAMPLE: UPS, FedEx)

  • 4.3  Shipping the Return

  • •       Ship the package within 7 days of receiving the return authorization.

  • •       Use a trackable shipping method to ensure your package arrives safely.

  • Return Window:

    • Ship the item within 7 days after receiving the return authorization.

 

5. Return Shipping Costs

  • Customer Responsibility:

  •     All return shipping costs are the responsibility of the customer

 

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 30 days of receipt.

  • Refund:

    • A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

  • Notification:

    • Contact us within 48 hours of receiving the item.

  • Documentation:

    • Provide photos or videos of the defect or damage.

  • Resolution:

    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:

    • Inform us immediately upon receipt.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:

    • You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment:

    • If the order has already been shipped, please follow the return procedure after receiving the product.

 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

    • Items made to your specifications or clearly personalized.

  • Gift Cards and Downloadable Software Products.

 

8. Refunds

8.1 Refund Conditions

  • Approval:

    • Refunds are issued after we receive and inspect the returned item.

  • Notification:

    • We will notify you via email regarding the approval or rejection of your refund.

  • Condition:

    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:

    • Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame:

    • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late Returns:

    • Items returned more than 7 days after receipt of return authorization.

 

9. Exchanges

  • Eligibility:

    • We replace items if they are defective, damaged, or incorrect.

  • Process:

    • To request an exchange, contact us at support@thevitalitynexus.com.

  • Shipping Costs:

    • For defective or incorrect items, we cover the shipping costs.

    • For exchanges due to change of mind, customers are responsible for shipping costs.

 

10. Timelines

  • Return Window:

    • Returns must be reported and shipped within 14 days of receiving the product.

  • Return Processing:

    • After receiving and inspecting the returned item, we will process the refund within 14 days.

  • Refund Period:

    • It may take up to 14 days for the refund to appear in your account after approval.

 

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

 

12. Questions and Support

For more information, please:

  • Visit our FAQ Page at thevitalitynexus.com 

  • Contact our Customer Service team:

    • Email: support@thevitalitynexus.com

    • Phone: (502) 660-8677

 Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

 

Brand by Brand

1. Summit to Sea

Returns & Satisfaction Guarantee

We stand behind the quality and performance of every product we offer. If for any reason you’re not completely satisfied, you may request a return within 15 days of delivery.

To initiate a return, simply contact our support team and we’ll guide you through the process.

Refund Details:

  • A full refund of the purchase price will be issued once the product is received and inspected
  • Original shipping charges are non-refundable
  • The product must be returned in original condition, including all components and packaging

Return Shipping:

  • Customers are responsible for the cost of return shipping

Condition Requirements:
If the product is returned with damage, excessive wear, or missing parts, a restocking or refurbishment fee may be applied to restore it to its original condition.

2. Renew Red Light

Returns & Refunds

We want you to feel confident in your purchase. If you need to initiate a return, please complete our return request form. If your order is eligible, you will receive return instructions and a shipping label within 24 hours.

30-Day Return Window

All devices are backed by a 30-day return policy from the date of delivery. If you are not fully satisfied, you may return your device for a refund of the product price, minus shipping costs.

Return Requirements

To be eligible for a refund:

  • The device must be returned within 30 days of delivery (based on postmark date)
  • Items must be in like-new condition
  • All original packaging and components must be included

Returns that are missing components, show signs of use, or are not in original packaging may be refused and returned to sender.

Return Shipping

  • Customers are responsible for all return shipping costs
  • Return shipping fees will be deducted from your refund
  • Original shipping charges are non-refundable

Important Policies

  • No exchanges, substitutions, or store credit are offered
  • Returns must be approved and submitted using the return form
  • Unauthorized returns or items sent to the wrong address are the customer’s responsibility
  • Renew Red Light is not responsible for lost or damaged return shipments

Refund Processing

  • Returns are inspected within 7 days of receipt
  • Once approved, refunds are issued within 10 business days

Orders that are refused at delivery or returned to sender may have both original and return shipping costs deducted, and may require additional processing time.

Additional Terms

  • Items returned without approval may be held for up to 30 days before being discarded or reallocated
  • Returns that do not meet the stated requirements may be denied
  • If a return is refused, the customer is responsible for shipping the item back to them

Please note: If shipping details are modified directly with the carrier (such as address or delivery changes), Renew Red Light is not responsible for delays, lost packages, or delivery issues resulting from those changes.

3. zoppinh

Eligibility:

  • Returns are accepted within 30 days of delivery.
  • Saunas must be unused and in their original packaging.

Return Shipping:

  • For infrared saunas, return shipping is the customer’s responsibility.
  • Once the sauna is received and inspected, you will receive a full refund of the product price.

Notes:

  • Original shipping charges are non-refundable.
  • Saunas that show signs of use, damage, or missing components may not qualify for a full refund.

 

The Vitality Nexus
support@thevitalitynexus.com
(502) 660-8677

9900 Corporate Dr. Ste 3000 Louisville, KY 40223